Frequently Asked Questions

How can I order RUSA Organic Farms veggies?

You may order RUSAOF vegetables by visiting our website at https://www.rusaorganicfarms.com/ and clicking on the Shop option at the top of the page. Choose the items you want to buy and the quantity required, then proceed to the basket to confirm your selection and delivery date, and finally checkout with your address and payment details. You can pay online (through credit/debit cards and e-wallets) or in cash at the time of delivery.
How do I register on the website? What are the benefits of registering?

Registering on the website is easy and can be done using your Google or Facebook credentials too. Click on the “Create an account” button on top right (laptop) or in the 3-bar menu (mobile) to access this. Registered customers are able to easily refer to order history, enjoy benefits of auto-filled addresses for convenient shopping, and get access to special offers and discounts.
What are the payment options available on your website?

We accept all payment methods, which include Credit/Debit Card, Net banking, UPI (Phone pe, Google Pay etc), Paytm Wallet. We also have a Cash-on-delivery feature where we request you to keep exact change ready for the delivery agent, however, please note that this may require some additional convenience fees. We currently do not offer card-on-delivery service.
How do I track my order?

There is no live tracking feature enabled yet. However, on the day of delivery, we will send you an alert when the order is ready to be shipped, along with any pre-known changes or missing items in your order you should expect. Your delivery agent will reach you by call/message when closer to your address to coordinate for order receipt. Once the delivery has been made, we also send a final confirmation message on completed delivery status.
Why do at times, certain produce does not get delivered, even though it is listed in website?"

Our primary objective is to provide you with fresh and high-quality vegetables; but, because we harvest depending on order and these are organically grown items, this may not always be achievable, even if an order has been placed. We will notify you through SMS prior to the delivery of such unavailable produce.
What if you have to step out at the time of delivery?

We can drop the bag with your security, neighbour or outside the house (if it is secure). Boys have been instructed to check and keep the produce. In case any item is missed upon receiving, you can drop us an email regarding it and we will note for adjustment.